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Management by process : a roadmap to sustainable Business Process Management / by John Jeston and Johan Nelis ; [forew. by Tom Davenport].
- Library catalog: Books
- Author: Jeston, John.
- Publishing address: Amsterdam [etc.] : Elsevier/Butterworth-Heinemann, 2008.
- Description of things: XVIII, 303 s. : il. ; 25 cm.
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